Privacy Policy

1. Introduction

Written Expressions LLC ("we," "our," or "us") operates Written Expressions and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Information You Provide

• Name, email address, and account credentials when you register
• Billing and shipping addresses for order fulfillment
• Recipient names and addresses when you send cards
• Payment information (processed securely via Stripe — we do not store card numbers)
• Personalization content such as messages you write on cards

Information Collected Automatically

• Browser type, IP address, and device identifiers
• Pages visited, time spent, and interactions within the site
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your card and product orders
• Create and manage your account
• Communicate with you about orders, updates, and support requests
• Improve our products, services, and website experience
• Comply with legal obligations and enforce our terms
• Send promotional communications, where you have opted in

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers — such as payment processors (Stripe), printing partners, and shipping carriers, solely to fulfill your orders
• Legal authorities — when required by law, court order, or to protect our rights
• Business transfers — in the event of a merger, acquisition, or asset sale

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data by contacting us at our contact page.

6. Cookies

We use cookies to maintain your session, remember your cart, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect certain site functionality, including the shopping cart.

7. Security

We implement industry-standard security measures including HTTPS encryption, secure payment processing via Stripe, and access controls to protect your information. No transmission over the internet is 100% secure, and we encourage you to protect your account credentials.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Your Rights

You may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of promotional communications at any time

To exercise these rights, contact us through our contact page.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please visit our contact page.